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Sensitive Session

What does it do?​

Starts or stops a sensitive session on the current chat. While a sensitive session is active, message content is not stored or logged — used for privacy compliance when collecting data like ID numbers, financial details, or medical information.

1. Syntax​

  <node_name>:
    type: func
    func_type: chat
    func_id: sensitiveSession
    params:
      action: "start"
      ttl: 60
    on_complete: <next_node>

required params​

  • type type of the node
  • func_type here it will be a chat function
  • func_id what function are we calling (sensitiveSession)
  • params.action the operation to perform: "start" or "stop"
  • on_complete next node after the operation

optional params​

  • params.ttl time-to-live in minutes for the sensitive session (minimum 0, default 60). Only relevant when action is "start" — the session automatically expires after this duration.
  • on_failure fallback node
  • department assigns the chat to a department
  • agent assigns the chat to a specific agent (email address or CRM ID as defined in the Texter agents manager)

2. Examples​

Start a sensitive session before collecting an ID number​

  mark_sensitive:
    type: func
    func_type: chat
    func_id: sensitiveSession
    params:
      action: "start"
    on_complete: ask_id_number

  ask_id_number:
    type: prompt
    prompt_type: text
    messages:
      - "Please enter your ID number"
    on_complete: verify_id

Start with a custom TTL (30 minutes)​

  start_sensitive:
    type: func
    func_type: chat
    func_id: sensitiveSession
    params:
      action: "start"
      ttl: 30
    on_complete: ask_credit_card

Stop the sensitive session after collecting data​

  stop_sensitive:
    type: func
    func_type: chat
    func_id: sensitiveSession
    params:
      action: "stop"
    on_complete: continue_flow
tip

Place a "start" node before any prompt that collects sensitive data, and a "stop" node after you're done collecting it. If you don't explicitly stop the session, it will expire automatically after the TTL (default 60 minutes).

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